Job Description

Office Assistant

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide.

We're looking for an Office Assistant to join our team in Dane, Wisconsin. Together with excellent customer service and attention to detail, this position assists with scheduling the delivery and installation of flooring, countertops, cabinets, or appliances and manages schedule changes due to updates in project details or job installation.

The Office Assistant is a full-time, onsite position reporting to the Service Manager and works at our distribution center in Springfield Corners, near the intersection of Highways 12 and 19 north of Middleton. Training is provided.

What You'll Do

• Schedule with builders/homeowners and project managers for commercial and residential jobs.
• Split lines for each job delivery to ensure the amount needed is per floor or job needs.
• Contact customers in advance to confirm scheduled times/dates as required.
• Assist in coordinating all deliveries for countertops/cabinet/flooring/appliances with the warehouse project manager and install staff to avoid extra job site trips.
• Communicate with all installers and delivery persons on a daily basis to ensure their jobs are completed and customers are satisfied.
• Communicate with all sales staff on a regular basis regarding job progress and costs.
• Assist with claims and repairs coordination as needed.
• Assist in warehouse inventory to ensure all parts are available to service/install all flooring, cabinet, countertops, and appliances.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

Requirements

What You'll Bring

Education

• High school diploma or equivalent.

Experience

• 1+ years of administrative experience with customer-facing responsibilities in areas such as operations, inventory, logistics, purchasing, or sales support.

Required Knowledge, Skills & Abilities

• Previous work experience using Microsoft Office applications as a daily requirement.
• Ability to communicate in English both verbally and in writing for training and project updates and to independently handle external and internal requests.
• Math skills acquired through high school diploma or equivalent to understand customer payments, order quantities, and related financial transactions.

Nice to Have

• Previous scheduling experience in a construction-related industry.
• 6+ months experience with customer management software or application.

What Success Looks Like in This Role

We're looking for someone who provides excellent customer service, pays close attention to detail, communicates effectively, and can manage multiple priorities in a deadline-driven environment.

Success in this role includes:

• Communicating effectively with customers, installers, delivery personnel, project managers, warehouse staff, and sales teams.
• Managing schedules and schedule changes accurately and efficiently.
• Demonstrating strong attention to detail and organization.
• Working collaboratively with internal teams to support successful deliveries and installations.
• Following all safety policies and procedures.

Where You'll Work

This position works onsite at our Springfield Corners distribution center, near the intersection of Highways 12 and 19 north of Middleton, Wisconsin.

Typical hours are 7:00 a.m. to 3:30 p.m., Monday through Friday.

The work environment includes:

• General working conditions.
• Office/warehouse environment.
• May have to meet tight deadlines.

Physical Requirements

• Ability to sit at a computer monitor for extended periods throughout the day.
• Ability to stand for extended periods of time.
• Ability to reach with hands and arms.
• Ability to move among and between offices.
• Ability to handle mail and documents.
• Ability to sit, stoop, kneel, and crouch.
• Ability to lift and move up to 10 pounds.
• Ability to see well enough to discern differences in quality of documents and files.

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

Equal Employment Opportunity

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Accommodation Statement

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodation will be addressed.

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